Otelier Data Breach

What happened

In July 2024, a threat actor gained access to the hotel management platform Otelier and retrieved customer data from well-known hotel brands including Marriott, Hilton, and Hyatt. The data included 437k customer email addresses (a further 868k generated email addresses from the booking.com and Expedia platforms were not loaded into HIBP), names, physical addresses, phone numbers, booking information related to travel plans, purchases recorded by the platform and in a small number of cases, partial credit card data.

Exposed data

Recommended actions

• Watch for targeted phishing emails referencing Otelier — attackers weaponise breach data quickly.
• Monitor your bank and card statements closely and consider requesting a card replacement.
• Stay alert for smishing (SMS phishing) and SIM-swap attempts using your phone number.
• Exposed identity data raises identity-theft risk — consider credit monitoring or a credit freeze.
• Check whether your email address appears in this breach on haveibeenpwned.com.